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SharePoint Access Request e-mails are not delivered, but alerts work

Problem Summary I recently worked on a few cases where SharePoint “Access Request” e-mails are not delivered, but “Alert” e-mails work. Since Alert e-mail are working, we know that outgoing e-mail is configured properly. However, when users request access to a new site, the access request email would never make it to the site admin […]

SharePoint E-Mail enabled lists are not displayed in the Outlook Address List

Problem I recently worked on an issue where lists in SharePoint were enabled for incoming e-mail and created in Active Directory / Exchange using the “Directory Management Service. These new lists should be created as e-mail enabled contacts with an external e-mail target address in Exchange. However, after setting an e-mail address on a SharePoint […]

SharePoint / How is mail deleted from the “DROP” Folder?

Summary I recently worked on a case that involved slow incoming mail destined to SharePoint libraries. We found the problem was caused by a buildup of mail in the “drop” folders across multiple servers. Looking closer at the issue, we found that most of the messages were intended for aliases that no longer existed.   […]